Privacy Policy

1. Introduction

Navidiumsoft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications, including our AI Shopify apps, custom development services, and digital advertising services.

Navidiumsoft is a registered company operating in Singapore and Malaysia. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Business information (company name, website, Shopify store URL)
• Billing and payment information
• Account credentials
• Communication preferences

2.2 Advertising Services Data

When you use our Buy Ads Credit service for Google and Meta (Facebook/Instagram) advertising, we collect:

• Advertising campaign preferences and budgets
• Payment transaction records for ad credit purchases
• Campaign performance data and analytics
• Business assets and advertising account access (with your authorization)

2.3 Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Processing transactions and managing your account
• Managing and executing advertising campaigns on Google and Meta platforms on your behalf
• Processing ad credit purchases and applying our service fee
• Communicating with you about services, updates, and promotions
• Improving our services and developing new features
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Advertising Services & Third-Party Platforms

Our Buy Ads Credit service involves managing advertising on third-party platforms (Google Ads and Meta Ads). When using this service:

• We act as your advertising manager and spend your ad credits on the platforms
• Your data may be shared with Google and Meta as required to run campaigns
• Campaign data and performance metrics are subject to these platforms' privacy policies
• We retain transaction records for accounting and compliance purposes

5. Information Sharing

We may share your information with:

• Service providers: Third parties that help us operate our business
• Advertising platforms: Google and Meta for campaign execution
• Payment processors: To process transactions securely
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Transaction records for advertising services are retained for a minimum of 7 years for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at hello@navidiumsoft.com.

9. International Transfers

As we operate in Singapore and Malaysia, your information may be transferred and processed in these jurisdictions. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.